All visitors to Caravan Sitefinder should note that the opinions expressed in the reviews posted are those of the individual and not of Haymarket Consumer Media. We do not endorse any of these reviews, either from the user or by the park in reply. Caravan Sitefinder is not linked to any of the parks listed or reviewed on the site. Caravan Sitefinder reserves the right to remove a review or response for any reason.
All traveller reviews must conform to Caravan Sitefinder's guidelines, and will be removed from the site if this is not the case.
No profanity, threats, prejudiced comments, hate speech or other non-family-friendly content. No reports of deaths, violent criminal activity or participation in drug-related activity.
No quoted material from other sources, no hearsay, and no material published elsewhere. This includes correspondence from a guest or other third party.
Reviews may not threaten or attempt to suppress the views of others; no personal insults; no speculation as to the identity of other reviewers; and no comments of a personal nature. Also, no responses directed to Caravan Sitefinder staff or commenting about Caravan Sitefinder policies.
Reviews may not contain the personal information of any person, including names, addresses, phone numbers or other information that may be used to identify an individual.
No promotional material of any kind.
No ALL CAPS, HTML tags or excessive typographic symbols.
Only one review per user can be posted for each caravan site. No discussion or debate is allowed using the review function, and instead users are asked to use the forums if they wish to converse. If you'd like to edit your review, you can do so on the site.
Any individuals found to have multiple user indentities on the site will be suspended. If it is found that more than one review is posted by the same individual but under a different log in name, then action will be taken. All reviews should be constructive, and all positive and negative comments should be substantiated with fact.
Reviews must be written by somebody who has stayed at the site they are reviewing. Any reviews written by park owners or management (past or present) posing as genuine guests will have their review deleted immediately and may have their access to the website suspended. No reviews should be based on second hand stories or hear-say, and under no circumstances will rumour mongering or personal vendettas be tolerated. Reviews should be the genuine experience of that user staying at that individual park. Users should not be given incentives to write reviews for a park.
No personal insults or descriptions, no smear campaigns and only information that is relevant to people planning future holidays is to be included. Reviews should only be submitted if the holiday occurred within the past 3 years.
Reviews should not include business, web or e-mail addresses, and under no circumstances personal contact information. Reviews are to only be submitted by genuine holidaymakers who have stayed at the park in question.Caravan Sitefinder reserves the right to remove and or edit a review or response for any reason.
How are reviews processed before they are published on the website?
Every Caravan Sitefinder review is moderated by a member of our team before it appears on the site. Most of the reviews we receive are very positive, and require few, if any, changes before they are posted. Reviews which include critical remarks are handled with additional care (see over).
Are negative reviews handled differently to positive reviews?
Yes. Any review which scores two stars or less is automatically considered a â€˜negative reviewâ€™. This means that it will not be posted for at least seven days after submission. During that period, the park manager will have an opportunity to write a reply to the review, which will be added to the website at the same time as the review.
What specifically is permissible or prohibited in Caravan Sitefinder reviews?
We have clear rules which we ask reviewers to abide by. Any reviews found to be outside of this criteria will be refused, edited or investigated prior to publication.
WHAT IS ACCEPTABLE?
Comments which relate to:
WHAT IS NOT ACCEPTABLE?
Comments which we agree to be:
What happens if I disagree with Caravan Sitefinderâ€™s assessment of my review?
If you are convinced that your review should be posted in its original form, we are here to listen and investigate your case. As you might imagine this can be a difficult task, but our priority is to publish truthful reviews based upon on the balance of probability.
Can I ask the park manager to remove his response comments?
No. Any issues with regards to a review can only be addressed by the management at Caravan Sitefinder.
How does Caravan Sitefinderâ€™s policy compare with other travel websites which allow reviews to be placed?
We believe that our processes are amongst the most rigorous in the travel industry. As long-time publishers of Practical Caravan and Practical Motorhome magazines, we know this industry very well and understand our responsibilities very clearly.
The larger travel sites are not as demanding as we are to ensure â€˜fair playâ€™, and other specialist sites do not offer an even playing field to park and reviewer. Haymarket has always worked hard to maintain editorial independence throughout all of its products and Caravan Sitefinder lives by those same principles.
To contact the Caravan Sitefinder team please contact us at: