This is really a lovely site with 5* facilities
We visited 2 years ago and were so impressed we decided to return, 1st time we have ever returned to a site.
The pricing policy has dramatically changed and we paid over double what we did 2 years previous, but having nice memories we decided to return.
We made our reservation approximately 2 months before arrival and gave them our approximate arrival time (6-7pm). Then the afternoon of our arrival I received a phone call from the site giving me instructions of a how to gain entry (code for a security box and where to find our entrance fob etc.) I said I wasn’t able to take the instructions at the time as I was working and could she email/text me them. I was told “oh it doesn’t matter” and hung up.
On arrival (bang on time @ 6:20pm) no one was there to meet us. It was pouring down and we were stood waiting trying to access the gate fob from the security box without luck, thankfully 2 other guests came and spoke to us and one kind chap leant us his fob to get in and find our pitch. About 1.5 hours later the male warden came and knocked and gave us our own fob.
Then the afternoon before we left (we were there for 2 nights) my husband phoned to enquire whether it was critical we left at 11am or could we stay later. The site wasn’t full by any means. We were abruptly told “no” by the female warden, then she said later in the conversation that we could stay later if we paid £8. For our 2 nights it cost £58 (us plus 2 dogs) if we’d stayed for 3 nights it would have been £60.90…….. My mistake should have booked the 3 nights and left at lunch time on day No. 3 (would have only cost us £60.90). The last time we stayed here it was only £12 per night out of season, like this visit was.
I decided to phone the lady back to explain we only wanted another 1 hour max but she said this wasn’t possible and I asked not even for the fact that no-one was here to “site us” on our arrival? No was the response.
Shortly afterwards there was a knock on our caravan door and the lady asked me to “step outside”, I refused. She then said “there was no pleasing me”. Apparently they had been waiting for us, in their uniforms, to phone on arrival (at no time did she ask me to do that, after all we arrived at exactly the time we said we would, when we booked it 2 months earlier). We’re amazed how they couldn’t spot a twin axle caravan trying to gain access.
On a positive note the site is lovely, dog walking area is perfect and the male warden is a very happy chap, always with a smile on his face.
Unfortunately due to the female warden’s customer service we won’t be returning.