Terms of service between park operators and Caravan Sitefinder

Caravan Sitefinder aims to be a complete source of camping and caravanning information for our users by listing any and all caravan, motorhome, holiday home and camping sites (“Parks”) in the U.K., Ireland and France. Caravan Sitefinder (the “Website”) pass guests to a Park in the form of enquiries, click throughs and bookings.

Park listings

Park operators can promote a listing on Caravan Sitefinder at various levels with a paid package, detailed on our park operator page. Caravan Sitefinder will list Parks regardless if you are on a paid package or not. Caravan Sitefinder will not remove a Park from the Website unless it is permanently closed.

Parks will get higher levels of visibility by subscribing to a paid package. In some circumstances, free Parks will appear above paid ones in searches.

Updating Park Operators Park

Park operators can — and we encourage them tobecome assigned to a Park listing. As a Park administrator, you can:

  • Edit the content including description and photos
  • Respond to reviews
  • View enquiries
  • In order to administer Park Operators park you agree to:
  • Only to upload any content that you have the permission to
  • Our right to remove material/edit Park Operators listing if we deem anything inappropriate

Reviews

We accept public reviews for all Parks that are listed on Caravan Sitefinder. Caravan Sitefinder will attempt to remain unbiased during the reviews process.

  • Caravan Sitefinder does not remove reviews if they adhere to our User Generated Content Terms and Conditions. The burden of proof will fall on the Park owner that a review does not follow our guidelines in order for Caravan Sitefinder to consider the removal of a review.
  • We encourage Park Operators to engage with guests on Caravan Sitefinder by responding to all reviews.
  • If reviews are from before you took ownership of Park Operators park we can ensure old reviews do not count towards Park Operators star rating average. Previous reviews will remain visible on the listing for historical clarity. It is the new Park Operator’s responsibility to notify us of any change of ownership.

Subscriptions

Annual Subscriptions

  • Confirmation you are taking out a yearly subscription can be agreed either verbally or in writing
  • If paying by BACs or cheque please reference the invoice number
  • Payments by cheque should be addressed to:

    Caravan Sitefinder
    Tribalogic Ltd
    16 Rutland Square
    Edinburgh
    EH1 2BB

  • Automatic renewal: In order to avoid any disruption to a Park Operators service, Caravan Sitefinder reserves the right to automatically invoice you for a subsequent year of service the month before Park Operators paid-for service expires. If this is the case and you do not wish to continue, Caravan Sitefinder will honour a five working days grace period from the commencement of the new subscription in order for you to notify us that you do not wish to continue with the service.
  • Upgrades: If you choose to upgrade during the subscription term, you will be invoiced for the difference in package price. The renewal date will not change.
  • Cancellation: Annual subscriptions are not eligible for cancellation beyond the ‘Cooling off period’.
  • ‘Cooling off period’: five working days
  • Notifications of price changes: You will be notified of any price changes during the annual renewal process. If you are automatically renewed, the cooling off period will apply from the date you receive the new invoice.

Monthly Subscriptions

  • Confirmation you are taking out a monthly subscription can be entered to either verbally or in writing
  • Must be paid for with a valid credit or debit card. We do not accept cheques or BACs payments for monthly subscriptions
  • Billed 1 month in advance on the same date each month or closest date there to.
  • Upgrades/Downgrades: Any change to the package will take effect from the next billing cycle. It is the park’s responsibility to notify Caravan Sitefinder of any changes before the next payment.
  • Cancellation:
    • In order to cancel, you must notify us to remove payment details on the closest weekday before next payment is due
    • Any remaining days paid for will not be refunded with the exception of the first payment if it is covered by the ‘Cooling off period’
  • ‘Cooling off period’: five working days
  • Notifications of any price changes: You will be notified of any price changes in advance of being charged for them. If you do not wish to continue with Park Operators service the normal cancellation rules will apply.

Bookings

Commission

Commission is 12.5% + VAT

Notifications

  • We will notify a Park by email when a booking is taken.
  • It is Park Operator's responsibility to ensure that Caravan Sitefinder have the correct contact details.

Park responsibilities to the guests

  • It is the park’s responsibility to get in contact with guest if balance needs settling before arrival
  • Caravan Sitefinder does not take the full balance, only an initial payment of 15% of the booking value (equal to our commission), it is the park’s responsibility to collect the remaining balance directly from the guest.
  • The booking commission is non-refundable

Rates & Availability

  • Caravan Sitefinder’s Rates model may not match Park Operators park exactly
  • It is park’s responsibility to login to keep rates and availability up-to-date. You will need to register and become assigned to Park Operators listing in order to update Park Operators rates.

You do not need to be on a paid package to take bookings

Changes to these terms

Caravan Sitefinder reserves the right to change these terms and conditions at any time. It it the park’s responsibility to keep up to date with the latest version by checking back here periodically.