Reply to Mr Towlie from Poulton Plaiz Park:- We are sorry that you did not enjoy your stay here. The pre authorisation taken on cards are cancelled as soon as you depart. The money is not held by us, the customer's own bank holds this money, unfortunately some banks hold this longer than others.
We apologise for not having sausages that are not normally included in the breakfast pack, the new employee has been informed.
The Wi-Fi is free, the wi-fi instructions are in the lodges, these inform customers how to bypass the £10 charge.
All our staff are trained to be helpful and respectful to all customers.