Westbrook Country Holiday Park

My partner and I have been to westbrook park four times,including a four day stay when it dropped to -9 degrees, and we still had a fantastic time, and intend to visit many more times in the future. We cannot recommend this site enough, a beautiful, peaceful site set in an old orchard. I have spent many a happy day sat fishing on the half mile stretch of river taking in the abundant wildlife, including kingfishers, sparrow hawks and mink, where I caught my first barbel and chub. The pitches are very spacious and well laid out, also very nice to have water supply and tv hookup on all pitches. The heated shower and toilet block is one of the cleanest and well appointed we have seen. Even when the temperature dropped to minus 9,and the pipes froze, the staff ensured the facilities were useable by rushing around with buckets to fill the cisterns and supply fresh water. There is a delightful country pub just a stoll through the orchard, which serves good drinks and food, and is well worth a visit. We found the park staff to be very helpful and friendly. Whilst in this area, we always visit Ludlow, about 6 miles away. There is always something to see and do at Ludlow. We visited the castle in November when they had a medieval christmas fair, which was a extremely good day, especially the hog roast! Whatever time of the year we have visited, the sun always seems to be shining at Westbrook Park.

Having read most of the reviews we would agree with everyone about the location and upkeep of this site. It is in a beautiful location and very well kept.

However, unfortunately our review is not one praising the owners. This was our first venture out in our new motorhome. We booked in June for 2 nights prior to receiving our motorhome and we were really looking forward to this. We were told when we booked we could only book for a minimum of 2 nights. We paid a £20 deposit. We arrived late Friday evening having had a 100 mile drive after work. There was a note waiting for us telling us to settle up for the second day in the morning.

The following morning the female owner of the site cycled around to our motorhome. She told us we had to be off the site by 12 noon!! When she was advised we'd booked for 2 nights she was very defensive and stated she was not aware of that but none the less she would check be we would "have" to move pitch regardless!! We would have to go up to the office to check. This was at 11:00 a.m. and we had just got ready to go off on a 8 mile walk.

We went up to the office and the lady said she had got us down for 2 nights, however we would still "have" to move as she had someone coming in for 2 weeks. Prior to this she had told us all the pitches were the same so we asked her why the people coming in could not use a different pitch only to receive a very curt reply "Have you never made a mistake" - again being very defensive!! We then pointed out she must have known we were staying for 2 nights contrary to what she had earlier said as she had written on the note settle up the balance the next day and there is a 2 day minimum booking!!
My husband didn't like the way she had spoken and acted to us stating if we had been "asked" in a polite manner to move and at least an apology for the mix up had been forthcoming, there wouldn't have been an issue.

We packed up and left. This ruined our 1st weekend out in our motorhome.

We sincerely believe this will not be the norm, however, take note - check your booking with them prior to arriving and make sure they have confirmed it in writing.
Westbrook Farm Park, Ludlow, Shropshire