There are obviously double standards on this site, there is the 5* rated area around the main toilet facilities as advertised and the much poorer (2*) facilities further up the hill. There is no difference in the charge.
Various members of our family chose this site to meet up for my 72nd birthday. My daughter having visited the site previously, recommended it. My sons family arrived first and was shown to a pitch, he was given no choice but as it was quiet and looked OK except for the slope and the narrowness of the pitch he put up his tent, I arrived later the same day, We were located right next to the toilet block, not the main one. After a poor nights sleep due to the lights around the facilities being on all night, sliding down the slope as we slept, people taking a short cut through our camp to the toilets and talking loudly as they passed, so disturbing our sleep, my son went to complain the next morning, I to observe. The person on reception said it was the warden who was responsible for choosing the site and if we didn't like it we could move but should be quick as another 20 campers were due to arrive. It takes 3 hours to pack-up and 3 hours to make camp. We were 6 in number ranging from 2 yrs to 72 yrs one of the children has a disability. We decided to take the children into the theme park (it was the attraction the children were looking forward to)and wait until my daughter arrived the following day, Thursday, as they made the original booking last Feb.
My daughter was very disappointed as it was not what she had envisaged. The only concession from the warden was allowing a wider area for the camper and tent at the lower end of the pitch.
We struggled on trying to make the best of a bad job but from then on it became worse with people washing up, 4 sinks at a time until 10.30, only 5 paces from my tent. My daughter complained on the Sat. and that evening a very nice warden came to say we could move down near the main facilities and he would help and took me to see what we were missing! As it was time to eat and for the younger ones to go to sleep and the following morning was my birthday we declined. My daughter and I moved my tent away from the proximity of the sinks now that our pitch was wider. During our week we had 3 lots of campers at the side of us, with all there comings and goings. It turns out that we were on the short term site meant for 2 night stays, we were there for 7 nights. The people in the reception could give no reason for our being on that particular site and we were often told that some people request to be near the toilets (not us) No one would accept responsibility for the decision to locate us there.
AS for the facilities constant hot water in the showers, too hot for little ones. 2 washbasins for 6 toilets which meant that when people were washing or brushing teeth there was no where to wash hands after using the toilet except to use the cold water tap outside, this left a large puddle of standing water, not hygienic. When it was dark I went to the toilet, while in the loo the lights went out leaving the place in complete darkness. I was not the only one in the building at the time and as the floor was wet from a leaking toilet, was an accident waiting to happen. This must also contravene health and safety regulations. It seems a bit idiotic considering the number of lights on outside all night. The site is on the side of a hill and anyone camping needs to be able to walk uphill. We used the car every time we needed to go up and down to the Theme Park. Overall not good value for money. A good "day trip" out.