We are located in the outer valley of Llangollen in the beautiful panoramic Abbey Farm Caravan site at the foot of the Horse Shoe Pass. Nice local attractions are within easy reach.
It is home to Thomas the Tank Steam Engine, along with horse drawn canal boats and relaxing walks along the river Dee. We also have the Historical Valle Crucis Abbey and Castell Dinas Bran for a step back in time.
Based on 1 review(s)
Yorkshire 12 Aug 2012
Unfortunately our stay here was marred by terrible customer service and a deposit scam. When we first arrived the warden was very surly and didn't seem to have the time to welcome us properly with any degree of customer service as I would expect from my visits to other campsite. This was bearable though seems rather strange from those who have chosen careers in the service industries. The main problem was the noise deposit (£100 as we were a fairly large group). Whilst we may have become too noisy and perhaps even engendered complaints from nearby campers, a simple warning would have completely sufficed to make us aware of the impact that our jollity may have had on nearby campers. Instead of ordering the night staff, one of whom was noticeably drunk, to deliver this simple warning the head warden melodramatically stormed down to the campsite in her car and confronted us with the aggressive words 'you have just lost £100'. She remained confrontational and was extremely rude despite our best efforts to negotiate that this should stand as a warning or that perhaps she could dock a portion of the deposit instead of it all. Eventually she deceptively inferred that this could stand as a warning as long as we were quiet from then on (which we were). Of course given that it is in her interest to make an extra £100 profit she proceeded to take the money the next day and indeed the website is very carefully worded in this regard so as to indicate that the customer has no rights and the money can be taken at whim and without explanation. Wonderful location, could be something special if better staffed, head warden probably one of the most unreasonable members of the service industries I have ever had the misfortune of being a customer of.